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For questions related to your order, please contact our customer service team directly via

  • Pineapple

    Q: Will I get an email to letting me know when my order is shipped ? Or how can I check my order Statius ?

    A: You will receive an email alert when your order is shipped. You will then get a separate email containing your tracking code. Please be kindly advised that our email may be found in your junk mailbox. Alternatively, you can log in your account on our site to get updates of your order.

  • Ruth v

    Q: How long does it take for an order to reach me, if I’m located in nz?

    A: Our Expedited shipping takes about one week to deliver and free Standard Expres averagely takes about 20 days to deliver to NZ. Both shipping methods do not include production time.

  • Cassandra

    Q: Where is my order LEO20011900164171 ? I contacted you guys a week ago and still have no response.

    A: For shipping inquiries, please contact our customer service team via Please mention your order number when you send us an email.

  • Jaqueline

    Q: Where is my glasses I ordered them on 11-24

    A: It takes 1-8 business days to get your glasses produced and 7-15 business days to get them delivered. So the quickest turn-around time is 8 business days, and our average is around 20 days from placing the order to receiving the glasses. But it may take longer during the peak holiday shopping seasons.

  • Leslie

    Q: I've been waiting for my order for a month the tracking info has never been updated. Could I get an update, please. Thanks.

    A: We have sent an email to you regarding the shipping status. To get a prompt response regarding your order, please contact our customer service team directly via

  • Janell T Romero

    Q: How to get my tracking number forFedEx. . I tried the order ID & that's not it .

    A: We will send you an email with the tracking number when we dispatch your order. Please pay attention to our emails, sometimes may be in your junk mailbox. Or you can log in your account on our site, check your order status and tracking number.

  • Patricia Taylor

    Q: If I order from you, is it possible to have them delivered to my work address instead of my home address?

    A: We deliver to the office address. But we do not deliver to the PO Boxes

  • Brooke

    Q: I live in Australia, how long does it usually take to receive and order from your business in Canada?

    A: Our products are shipped directly from the manufacturing origin. It will take 14-20 days via Standard Express and 3-7 days via Expedited Shipping.

  • Madeleine Chomlak

    Q: Hello, just wondering where you’re based and if you ship to Australia. Thank you!

    A: We are based in Montreal Canada. We ship internationally.