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For questions related to your order, please contact our customer service team directly via

  • Patti

    Q: What if you don’t know PD on cateye glasses?

    A: Pupillary distance is measured in millimeters from the center of one pupil to the center of another pupil. This measurement helps to ensure that your prescription is properly centered in the spectacle lens for the clearest and most accurate vision. As long as you can provide the PD, we will be able to fill your prescription.

  • Samantha smith

    Q: Where is the tracking information? All I see is international transit that’s it I’d like to be able to track my order please

    A: Our shipping consists of two parts. The first part is international transit which we do not provide a tracking number, but we send shipping notice to our client. The second part is handled by the local postal service agency, and a tracking number is provided. The first part takes 5-7 days. So when you receive the shipping notice, you can expect a tracking number in about one week's time. It will be sent to you by the email address on your order.

  • Shawntae Dickson

    Q: I have been waiting for my glasses for awhile now wonder were they are!! It says they were shipped but there is no tracking number!

    A: We have sent the tracking code to the email address on your order. Please check, including the junk mailbox.

  • Claudia

    Q: My bank charged me twice but I only see one order here. Is there anyway I can cancel one if it did go through twice?

    A: We received two payments, and we refunded the first one. For details, please check your email. Our mail may be in your junk mailbox.

  • Charmane West

    Q: How long doe it take to get prescription glasses filled

    A: Generally speaking, the production time is 2-8 business days, depending on how sophisticated the lense options are. For detailed production time of different kinds of lenses and options, check our FAQ on production.

  • Jennifer

    Q: With the Bogota sale the discount is frames only correct? Lenses are not included?

    A: Our BOGO deal applies only to the frames listed on that page, but it applies to both frames and lenses on one order with two pairs.

  • Cassie

    Q: Pd on Prescription is 33.5 there is no number in your form for the 33.5 pd

    A: PD 33.5 is for one eye of a dual PD. A dual PD is the measurement of the center of each pupil to the center of the bridge of your nose. When you enter PD on our website, please tick off "Dual PD", then you can enter PD for each eye.

  • Chrissette

    Q: I notice on my original percriptio. The axis reads 165 on your perscription ot say 175. Will this alter the percription of my glasses?

    A: Please check your email box for our emails sent to you a few days ago. We have questions on your lens selections. Our emails may also be in your junk mailbox.

  • Jeannie Rose

    Q: Are the lens no line bifocals

    A: By default, our bifocals are with a line. Please make a note otherwise.

  • Elena Goff

    Q: Could you make glasses for me if I will send my own frame. Thanks Elena

    A: Sorry, we do not fit lenses in frames provided by customers.