Please leave a message for us. We will respond as soon as we can.

For questions related to your order, please contact our customer service team directly via

  • Mary Scotten

    Q: How do I get polarized lens in my prescription

    A: When you select Distance and Non-prescription glasses, you will see the sunglasses option at your next step, where you can select polarized lenses.

  • Ruth v

    Q: How long does it take for an order to reach me, if I’m located in nz?

    A: Our Expedited shipping takes about one week to deliver and free Standard Expres averagely takes about 20 days to deliver to NZ. Both shipping methods do not include production time.

  • Dalia Rios

    Q: Progressive bifocal Lens are with line or invible line.

    A: Our bifocal lenses are with a line. But if you would like to have lenses without a line, please leave a remark in your order and send a note to our customer service team. The email address is

  • Tami

    Q: I put my info when I ordered and the next day uploaded my prescription... how do I know you received it???

    A: If you uploaded your prescription in the Account Center, and you can see it after you uploaded it, then we will be able to see it in your order. Our system does the sync. Well, it is always worth the efforts to send us an email to confirm the reception. Our Customer Service Team could be reached via

  • Kristy

    Q: Where are you located in the U.SAID. or somewhere else?

    A: We are located in both China and Canada. And shipping to all over the world.

  • Maureen

    Q: Hi wanting to order of you but not sure how pd works

    A: PD is the pupillary distance which is recommended to be measured by an optometrist. But it is also practical to measure it by yourself or with other people's help. Here is a blog on how-to.

  • Lennette I Ruiz

    Q: How can I edit my order if its pending processing?

    A: Please contact our Customer Service Team via They will take care of your revision.

  • Cassandra

    Q: Where is my order LEO20011900164171 ? I contacted you guys a week ago and still have no response.

    A: For shipping inquiries, please contact our customer service team via Please mention your order number when you send us an email.

  • Marilyn Stalsworth

    Q: I would like to order more glasses but I wear a small frame. The first pair I ordered said the frame width was 128. Measuring exactly like the picture I come up with nearly 10mm more and they are too big. Am I missing some information on sizing?

    A: We have a blog on how to choose frames on our website. Check it out: For your current pair, please contact our Customer Service Team via You will get a good resolution.

  • Claudia thomas

    Q: When i entered my AD script it did not let me enter the NV ADD, which for me is NV Add 2.50 , thank you, can u let me know how to fix this so i can place a order, claudia thomas.

    A: At the usage step, choose reading or multifocal glasses, you will have the option to fill in ADD. If you are ordering only glasses for distance use, you do not need to enter ADD.