Please leave a message for us. We will respond as soon as we can.

For questions related to your order, please contact our customer service team directly via

  • Roberta

    Q: Help I placed an order early this morning and put in the wrong prescription

    A: Please send your order number and correct prescription to customerservice<>.

  • Roman

    Q: Do you only offer solid tints, or do you also have gradient tints, as well?

    A: We offer both solid and gradient tints. You will choose the lens treatments while you are placing the order.

  • Jody

    Q: My prescription doesn't have the pupil distance on it. What should I do?

    A: Your pupillary distance (PD) is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses. While we highly suggest that you have your PD measured by a professional, yet is it also practicable to measure it by yourself. Please refer to this blog for more details.

  • Laura Barron

    Q: Prescription contains 2 PD numbers but I was unable to select them. If I uploaded my prescription will it be done with the numbers provided?

    A: There are two options to enter your PD, you can choose either single PD or dual PD. If you have two PDs which are specified for distance and close use, you may leave a shopping note in the remark blank. It is always highly recommended that you submit an image copy of your prescription after you finish your order. Or simple send to and do not forget to include the order number.

  • Tiffani Carrillo

    Q: Do you all do a free in home trial

    A: We do not offer home trials at present. We have very good virtual online try-on. Upload your picture and get a preview of how the frames fit you.

  • Jennifer Dickson

    Q: How do I add my prescription?

    A: After you decided the frames you would like to buy, click "Select Lenses", then choose your usage of the glasses, you are now at the prescription page. You can either enter all the values into the prescription table, or you can choose to "Upload Rx".

  • Michele

    Q: Hello. My first time visiting your site. I see you offer FREE glasses but then I choose from what you offer, choose lenses which I am not able to select the free ones, and therefor my order ends up being $16.95 anyway! So how is this FREE?

    A: Our free glasses promotion has conditions. Frames are limited to the ones listed on the promotion page, while the lenses are limited to light prescription with only SPH(-200 to 200), no CYL, no Prism, no ADD, etc. Please also be kindly reminded that the purpose of this promotion is to let you to have the chance to experience our product and service at lowest possible cost.

  • Bobbi

    Q: Do you do bifocals? I have bifocals so will need them. And are they extra??

    A: Yes, we do bifocals. For the price, it is better for you to enter your prescription and choose your lens usage and options to get a better price indication.

  • Francine Rizza

    Q: Can I choose a frame and request a quote for multi focal prescription? Do you offer a choice of lens quality? Thanks in advance, Francine

    A: Yes, we can give you a quote on any frames you choose and the prescription you provide. But it is always easier if you can try to get the quote on our site. On every step, you will see the price changes until you get the final price. For lenses, we have only one series, but of best-in-class quality.

  • Deborah Boyd

    Q: Do you make an extra thin lens

    A: Yes, we provide high index lenses. Please check it out: