Q: It’s not letting me put my prescription in for the ( ) since on sphere... can you please help?
A: If you are not able to enter your prescription, or you do not know how to enter the numbers, please choose to upload the prescription. We will follow up when we receive your order. Or send an image of your actual prescription to firstname.lastname@example.org for assistance.2020-09-11
Q: Hi - are you able to use your insurance coverage through your site?
A: We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can request an emailed invoice copy from our Customer Service team.2020-09-16
Q: Do any of your glasses come with blue light blocking or does it have to be added to all
A: Blue light blocking is a lens option that you can add to most of the lens usage.2020-09-10
Q: Hi, can you send to México? Thanks
A: We ship internationally.2020-09-10
Q: What is the warranty for scratch resistance?
A: If the scratch is found within 30 days after you received the lenses, contact our customer service team first, then return the lenses for inspection. If our inspection shows the scratch is a manufacturing defect, we will replace it free of charge. Shipping is free both ways. If your lenses got scratched within 1-year warranty period, we will happily replace them for 50% off. Shipping is on you both ways.2020-08-29
Q: Are we able to choose blue light blocking with photochromic?
A: The blue light blocking can be added to photochromic lenses.2020-08-22
Q: Your site is not letting me put the right PD number in as mine is 30 and yours doesn't go under 46
A: I guess your 30mm is part of a dual PD. Please choose Dual PD before you enter it. And you should have PD for right and left eye.2020-08-18
Q: I am about to place an order. My Rx does not have a single PD number. It has a distance PD number and a near PD number. How do I enter those to order my glasses?
A: You only need to enter the distance PD. The near PD normally is calculated according to the industrial norm. But you can always put the near PD as a remark on your order.2020-08-14
Q: What if the glasses are too big? Can I have them resized
A: Most of the frames on our site are in only one size, L, M or S. It is not possible to resize any frames. Always check the size of the frames before you click to buy.2020-08-14
Q: Hi! I am about to place an order with many glasses, and I want tot use the AUG25 discount. It's supposed to be 25% off the TOTAL cost, but I am not getting 25% off! Why? Can you help me?
A: Some of our discounted and new-arrived frames cannot apply any discount codes.2020-08-07
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