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For questions related to your order, please contact our customer service team directly via

  • Danielle Dufault

    Q: Hi! I am about to place an order with many glasses, and I want tot use the AUG25 discount. It's supposed to be 25% off the TOTAL cost, but I am not getting 25% off! Why? Can you help me?

    A: Some of our discounted and new-arrived frames cannot apply any discount codes.

  • Jennifer

    Q: With the Bogota sale the discount is frames only correct? Lenses are not included?

    A: Our BOGO deal applies only to the frames listed on that page, but it applies to both frames and lenses on one order with two pairs.

  • Rachele

    Q: I was trying to use the promo code “JUN25” but it said it could not be applied towards the items in my order. However the promo says it can be applied site wide

    A: Thank you for shopping with us. 25% discount is applied site wide, except some products which have already been specially discounted, such as $4.95 frames. In other words specially priced products cannot apply this promo code. Advertisement cannot accommodate such a long copy, and we are sorry for the confusion. If this explanation is still not clear, please contact our customer service team by

  • Michele

    Q: Hello. My first time visiting your site. I see you offer FREE glasses but then I choose from what you offer, choose lenses which I am not able to select the free ones, and therefor my order ends up being $16.95 anyway! So how is this FREE?

    A: Our free glasses promotion has conditions. Frames are limited to the ones listed on the promotion page, while the lenses are limited to light prescription with only SPH(-200 to 200), no CYL, no Prism, no ADD, etc. Please also be kindly reminded that the purpose of this promotion is to let you to have the chance to experience our product and service at lowest possible cost.

  • Susan

    Q: can't seem to get the code to get 50% of in I'm gmail. I want 1 frame only.

    A: Every time you have applied for a promotion code, please make sure you check all your mailboxes. If you find our mail is in your junk mailbox, please move it to your inbox. Then please add the sender ( into your address book to facilitate our future communication.