Check order states, click here

For questions related to your order, please contact our customer service team directly via

  • Tracey Meeks

    Q: I ordered my glasses on the 9th of September and it's the 20th I still don't have them. When will they arrive?

    A: You can easily find out the status of your order with the email address used to place the order. Click the link and find out.

  • Angelia

    Q: Where are you shipping from? Thank you

    A: All our glasses are shipped out of China.

  • Jeana Baine

    Q: When will my glasses be delivered?

    A: To check the status of your order, you can: 1. Login your account on our website. 2. Use your email address on the order at 3. Send an email to, mentioning your order number or your email address used to place the order.

  • Kisha Marlow

    Q: I just want to order a pair of frames. I know which ones I want. How long would it take to get to my house in shelbyville, my. 40065?

    A: Frames only orders are shipped on the next business day. It will take about 7-10 days to deliver to your door front.

  • María

    Q: Hello, do you ship to Chile? Thank you.

    A: Yes, we ship internationally.

  • -Julián -Sandoval Ávila

    Q: Hi, can you send to México? Thanks

    A: We ship internationally.

  • Taleka Chandler

    Q: Hi, how many total days does it take for me to receive my order after it’s been dispatched? I do not see any tracking information yet and it has been 5 days. Can someone please help provide tracking?

    A: It will take 3-7 days to get your glasses made. The shipping will take 10-15 days for priority express. Please pay attention to the shipping notification emails sent to the email address on your order.

  • Gina casanova

    Q: Hello just inquiring about my order LEO20071700169684 it would load the tracking status, but it currently load everything as blank.

    A: Your order was placed on July 17, and we have produced your glasses and shipped on July 21. It is now in international transit, which we do not provide tracking. But in 5-7 days, you will receive an email with a tracking code for domestic delivery.

  • Samantha smith

    Q: Where is the tracking information? All I see is international transit that’s it I’d like to be able to track my order please

    A: Our shipping consists of two parts. The first part is international transit which we do not provide a tracking number, but we send shipping notice to our client. The second part is handled by the local postal service agency, and a tracking number is provided. The first part takes 5-7 days. So when you receive the shipping notice, you can expect a tracking number in about one week's time. It will be sent to you by the email address on your order.

  • Shawntae Dickson

    Q: I have been waiting for my glasses for awhile now wonder were they are!! It says they were shipped but there is no tracking number!

    A: We have sent the tracking code to the email address on your order. Please check, including the junk mailbox.