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For questions related to your order, please contact our customer service team directly via

  • Cassie

    Q: Pd on Prescription is 33.5 there is no number in your form for the 33.5 pd

    A: PD 33.5 is for one eye of a dual PD. A dual PD is the measurement of the center of each pupil to the center of the bridge of your nose. When you enter PD on our website, please tick off "Dual PD", then you can enter PD for each eye.

  • Chrissette

    Q: I notice on my original percriptio. The axis reads 165 on your perscription ot say 175. Will this alter the percription of my glasses?

    A: Please check your email box for our emails sent to you a few days ago. We have questions on your lens selections. Our emails may also be in your junk mailbox.

  • Darlene Warner

    Q: My eye dr will not give me the pd#. What can I do so I can get new glasses with you? Thank you Darlene

    A: Although we prefer to have a PD measured by the eye doctor or an optician, yet sometime you have to help yourselves. To measure your PD by yourselves is practicable. There are a lot of tips in the space that you can search for. Here is one of them on our site, use it as a reference.

  • Undra

    Q: Hello my prescription does not have a distance pd. But the top of my prescription says distance single vision. I know I can not see far away am I putting in the information correctly.

    A: For single vision glasses, only one PD is needed, either distance PD or near PD. For multifocal glasses, both distance PD and near PD are preferred. But if you have only distance PD, the near PD will be calculated by minus 2mm of the distance PD, as an industrial practice.

  • Sarah gibson

    Q: 2nd request. When entering my prescription the section that asks for ADD . My prescription is written 2.55. That is not an option I. The drop down box. Either says 2.50 or 2.75. Some confusion as which number to enter

    A: Please choose the closest available option. To be safe, you could also consult your optometrist.

  • JAnice pinch

    Q: LEO20051700061173 order number I just ordered a pair of glasses and I believe I filled in the prescription wrong, I put a - on the OD not a . Can that be corrected ? I did upload an actual prescription

    A: If you made a mistake or you want to make sure we have the most updated prescription, please send your prescription to our customer service team by

  • SarAh gibson

    Q: Thought I was entering my prescription like a pro until I came across the part that says ADD my prescription reads 2.55. That was not an option I believe my only option was 2.50 or 2.75. Which number would I enter? Ty

    A: The values on a prescription increases or decrease by 0.25. You'd better check with your optometrist for the correct value.

  • Eve

    Q: I dont have add on my prescription and it wont let me order without it ?

    A: You need ADD for progressive glasses. Please contact your optometrist to determine the usage of your glasses first

  • Jasjot

    Q: I want to get a pair of glasses , only i knw is no. -2.75 for both eyes

    A: You will also need to have PD to complete your prescription on your order. We will always emphasize the importance to have an actual prescription issued by your optometrist while you are placing an order on our website. And we are encouraging you to upload a copy of your prescription to your order.

  • Maureen

    Q: Hi wanting to order of you but not sure how pd works

    A: PD is the pupillary distance which is recommended to be measured by an optometrist. But it is also practical to measure it by yourself or with other people's help. Here is a blog on how-to.