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For questions related to your order, please contact our customer service team directly via

  • Claudia thomas

    Q: When i entered my AD script it did not let me enter the NV ADD, which for me is NV Add 2.50 , thank you, can u let me know how to fix this so i can place a order, claudia thomas.

    A: At the usage step, choose reading or multifocal glasses, you will have the option to fill in ADD. If you are ordering only glasses for distance use, you do not need to enter ADD.

  • Robin

    Q: I have a high prescription that I need progressive lenses with prism can you do this? Thank you

    A: Yes, we do fill high prescription and prism. Please send your prescription to

  • Teresa miller

    Q: How do I know what number to use for PD it isn’t on my prescription?

    A: If you have two PDs in your prescription, one is for distance use glasses, the other is for near use glasses. Only when you need multifocal glasses, you will need to use both PDs. On our web site, there is only one place to put PD, and when we fit multifocal glasses, we use industry norm to minus 2mm for near PD. But you can put a note to tell us if you have to have the near PD to be fitted at a certain value. Other cases when you have two PDs are when you have a dual PD, which means your two eyes will have different PDs from the center of a puple to the center of your bridge of the nose. On our web site, to enter dual PD, please choose Dual PD in the area of entering PD values.

  • Maribeth Bean

    Q: I just placed an order and put in the wrong prescription. Should be -350 for both, and I put -325

    A: We have sent you email confirming the revision of your prescription. For any questions related to your order, please contact our customer service team via

  • Jody

    Q: My prescription doesn't have the pupil distance on it. What should I do?

    A: Your pupillary distance (PD) is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses. While we highly suggest that you have your PD measured by a professional, yet is it also practicable to measure it by yourself. Please refer to this blog for more details.

  • Bobbi

    Q: Do you do bifocals? I have bifocals so will need them. And are they extra??

    A: Yes, we do bifocals. For the price, it is better for you to enter your prescription and choose your lens usage and options to get a better price indication.

  • Jonathan Murillo

    Q: On my Rx for both my eyes, it states my Dist PD is 30.75. Even selecting dual PD, there is not a 30.75 option. Help!

    A: The pupillary distance measurement does not have to be 100% precise to be useful, as it can tolerate a fairly small error range.  For basic simple spectacle lenses, an accuracy of the nearest millimeter is normal. On our website, we take PD by every half millimeter, so you can choose either 30.50 or 31.

  • Stacey Thompson

    Q: I don’t have a PD on my prescription how do I get the PD?

    A: We may suggest that you have your PD measured by an eye doctor. But it is also practical to measure it by yourself. Here is an article on how to.

  • curtistine montgomery

    Q: I uploaded my RX, on a previous order, is it still avaiable?

    A: All your previous order details are available in your "My Account" on our site. Please log in and check.

  • Gloria Goss

    Q: I do not have a written Rx. Can I send an old pair of glass so you can duplicate?

    A: Theoretically yes if you can mail your glasses to us. But, we will always encourage our clients to do eye exam every year and get an updated prescription for new glasses.