Check order states, click here


Please leave a message for us. We will respond as soon as we can.

For questions related to your order, please contact our customer service team directly via

  • Lyma

    Q: Can I try the glasses on on on on on on on on on on on on on on on on on on on on on on on on on on on on ? thank you you you

    A: Yes, you can. Underneath each frame, there are three buttons. They are "Try-on", "Select Lenses" and "Buy Frame". Enjoy your try-on.

  • Dominic

    Q: Hi i am looking for a set of lens that would fit Versace VE2021 1001/11

    A: Sorry, we are unable to sell lenses independent of their frame.

  • Brooke

    Q: I live in Australia, how long does it usually take to receive and order from your business in Canada?

    A: Our products are shipped directly from the manufacturing origin. It will take 14-20 days via Standard Express and 3-7 days via Expedited Shipping.

  • curtistine montgomery

    Q: I uploaded my RX, on a previous order, is it still avaiable?

    A: All your previous order details are available in your "My Account" on our site. Please log in and check.

  • Madeleine Chomlak

    Q: Hello, just wondering where you’re based and if you ship to Australia. Thank you!

    A: We are based in Montreal Canada. We ship internationally.

  • Kea Lee

    Q: Do you offer glasses that change for clear to dark based on lighting like transitions or another brand?

    A: Yes. We offer light-adjusting lenses, or photochromic lenses, which turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. This feature offers great comfort to wearers. Photochromic lenses come with anti-reflective, anti-scratch, and 100% UV protection coatings.

  • Carolyn Mercer

    Q: Do u have any light weight frames. Love the blue ones, but they r so heavy.

    A: On page:, you can refine your search by different filters, "lightweight" is one of them. Please try and find your favourite pair.

  • Janelle Cline

    Q: I have ordered my glasses but my pd was wrong. Is it to late to change it?

    A: Dear, what is your right pd?

  • Gloria Goss

    Q: I do not have a written Rx. Can I send an old pair of glass so you can duplicate?

    A: Theoretically yes if you can mail your glasses to us. But, we will always encourage our clients to do eye exam every year and get an updated prescription for new glasses.

  • Leah

    Q: How do I calculate my pd for my order

    A: It is always highly recommended that you get your PD measured by a professional. But it is also practical to measure by yourselves. Here is an article on it.