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For questions related to your order, please contact our customer service team directly via

  • Delaila

    Q: Hello I wonder if they can go sunglasses too if I order glasses

    A: Theoretically, all the frames can be turned into sunglasses, but some frames may not look good. You can turn any glasses into a sunglasses by selecting different lens or lens coatings, either different color tint, or photochromic, or polarized lens. Follow our shopping steps, you will get the pair you expect.

  • Stephen

    Q: Hi I don't see an option to just order a pair of readers w/o a prescription

    A: Yes, there is. If you want to order a frame with non-prescription, you can click on "Add Lenses", then choose non-prescription. Although we do not provide "readers" or "for distance use" options under non-prescription.

  • P am harvey

    Q: I have my rx for glasses but under the pd I have two sets of numbers. They are 32/35 and then 31/33. Which is the correct pd

    A: You have a dual PD. Normally in a prescription, there could be two (sets of) PD values, one is for distance use glasses, the other is for reading or for seeing things up to close. The former is bigger than the later. But it is always highly recommended that you check with your optometrist for how to use those PDs.

  • Melanie C

    Q: How can I change the shipping address?

    A: Please contact our customer service team at your earliest possible time to change your shipping address. Your order could be shipping after as soonest as one business day after we received your order. CST:

  • Nicole

    Q: I need small frames for progressive lenses but I'm only finding M & L. Would you please help me refine my search? Maybe send me a link? Thank you

    A: We would suggest you use our MYFIT function to search the frames that are close to your right size. Please refer to:

  • Tracey

    Q: Do you take vision care insurance?

    A: We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can request an emailed invoice copy from our Customer Service Team.

  • Susan

    Q: can't seem to get the code to get 50% of in I'm gmail. I want 1 frame only.

    A: Every time you have applied for a promotion code, please make sure you check all your mailboxes. If you find our mail is in your junk mailbox, please move it to your inbox. Then please add the sender ( into your address book to facilitate our future communication.

  • Lisa

    Q: Where do I find my favorites that I have tagged?

    A: If you are a registered user of, you can simply login and go to "My Account" to find all the frames that you have tagged "favourite". To get into your "My Account", click on the little figurine on the navigation bar. If you are new to, all the frames you tagged "favourite" will be found in your "My Account" after you finish registration providing that you are the only person of the computer and you do not clear your cookies before you register.

  • Jacqueline Roman

    Q: Hi I'm ready orden eye glasses yesterday but never give the order #,also ready pay too,thanks

    A: If you have registered, or you have entered your personal details and submitted, you will receive an email confirming your registration, your account name and password. Then you are able to log into "My Account". In "My Order" section, you will see all the orders, paid and unpaid. "My Account" is where you can maintain your personal information, your favourites, your prescriptions; manage your orders and track your deliveries,

  • anonymous

    Q: I want to return my glasses how do I do it?

    A: It happens sometimes that the items you ordered arrive a bit different from our expectation. But do not worry, we have 30 days fit and style guarantee. Please contact our customer service team to obtain an Return Authorization Email. Then send your glasses back to us and provide our Customer Service Team with the delivery confirmation number. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.