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For questions related to your order, please contact our customer service team directly via

  • curtistine montgomery

    Q: I uploaded my RX, on a previous order, is it still avaiable?

    A: All your previous order details are available in your "My Account" on our site. Please log in and check.

  • Madeleine Chomlak

    Q: Hello, just wondering where you’re based and if you ship to Australia. Thank you!

    A: We are based in Montreal Canada. We ship internationally.

  • Kea Lee

    Q: Do you offer glasses that change for clear to dark based on lighting like transitions or another brand?

    A: Yes. We offer light-adjusting lenses, or photochromic lenses, which turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. This feature offers great comfort to wearers. Photochromic lenses come with anti-reflective, anti-scratch, and 100% UV protection coatings.

  • Carolyn Mercer

    Q: Do u have any light weight frames. Love the blue ones, but they r so heavy.

    A: On page:, you can refine your search by different filters, "lightweight" is one of them. Please try and find your favourite pair.

  • Janelle Cline

    Q: I have ordered my glasses but my pd was wrong. Is it to late to change it?

    A: Dear, what is your right pd?

  • Gloria Goss

    Q: I do not have a written Rx. Can I send an old pair of glass so you can duplicate?

    A: Theoretically yes if you can mail your glasses to us. But, we will always encourage our clients to do eye exam every year and get an updated prescription for new glasses.

  • Leah

    Q: How do I calculate my pd for my order

    A: It is always highly recommended that you get your PD measured by a professional. But it is also practical to measure by yourselves. Here is an article on it.

  • Delaila

    Q: Hello I wonder if they can go sunglasses too if I order glasses

    A: Theoretically, all the frames can be turned into sunglasses, but some frames may not look good. You can turn any glasses into a sunglasses by selecting different lens or lens coatings, either different color tint, or photochromic, or polarized lens. Follow our shopping steps, you will get the pair you expect.

  • Stephen

    Q: Hi I don't see an option to just order a pair of readers w/o a prescription

    A: Yes, there is. If you want to order a frame with non-prescription, you can click on "Add Lenses", then choose non-prescription. Although we do not provide "readers" or "for distance use" options under non-prescription.

  • P am harvey

    Q: I have my rx for glasses but under the pd I have two sets of numbers. They are 32/35 and then 31/33. Which is the correct pd

    A: You have a dual PD. Normally in a prescription, there could be two (sets of) PD values, one is for distance use glasses, the other is for reading or for seeing things up to close. The former is bigger than the later. But it is always highly recommended that you check with your optometrist for how to use those PDs.