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For questions related to your order, please contact our customer service team directly via

  • Cassandra

    Q: Where is my order LEO20011900164171 ? I contacted you guys a week ago and still have no response.

    A: For shipping inquiries, please contact our customer service team via Please mention your order number when you send us an email.

  • Marilyn Stalsworth

    Q: I would like to order more glasses but I wear a small frame. The first pair I ordered said the frame width was 128. Measuring exactly like the picture I come up with nearly 10mm more and they are too big. Am I missing some information on sizing?

    A: We have a blog on how to choose frames on our website. Check it out: For your current pair, please contact our Customer Service Team via You will get a good resolution.

  • Claudia thomas

    Q: When i entered my AD script it did not let me enter the NV ADD, which for me is NV Add 2.50 , thank you, can u let me know how to fix this so i can place a order, claudia thomas.

    A: At the usage step, choose reading or multifocal glasses, you will have the option to fill in ADD. If you are ordering only glasses for distance use, you do not need to enter ADD.

  • Robin

    Q: I have a high prescription that I need progressive lenses with prism can you do this? Thank you

    A: Yes, we do fill high prescription and prism. Please send your prescription to

  • Randolph

    Q: Do you guys accept FSA card payment? It's in the form of a MasterCard.

    A: We do not accept FSA card payment.

  • Melanie

    Q: Can I split my payment? I have a Visa gift card with $19.09 left on it and would like to apply this before paying the remainder with my Visa Debt card. Thanks

    A: We are sorry that we do not support this combined payment at present.

  • Jaqueline

    Q: Where is my glasses I ordered them on 11-24

    A: It takes 1-8 business days to get your glasses produced and 7-15 business days to get them delivered. So the quickest turn-around time is 8 business days, and our average is around 20 days from placing the order to receiving the glasses. But it may take longer during the peak holiday shopping seasons.

  • Oliver

    Q: What are the numbers and circles on my progressive lenses?

    A: Those are progressive markings. The lens itself is a progressive lens (also known as a no-line bifocal) that should let the wearer see distance as well as their up-close reading without having to swap between a single distance pair and a reading pair. On each lens will be two of those circles (or other identifying mark depending on the manufacturer of the lens, but are always the same in each lens). The 100 (suppose you can see a number “100” on your lenses) is the reading power like what you would get from an over the counter generic reader from a drugstore. The markings themselves are for aligning exactly where the point in the lens is that starts changing from your distance Rx to your reading Rx, which is the same point that we use to check the Rx itself for quality control. The other circle will be closer to the nose of the lens, possibly partially cut off depending on measurements and whatnot, with another identifying mark where the 100 would be. If you look carefully enough you will also see the same markings in the other lens of your glasses. The marks are close enough to your eye they they wont impact your vision in any meaningful way, as they are out of your main vision corridor in the lens, so even if you manage to look directly through the marks while wearing them, the power you are looking through won't be very helpful anyway.

  • Teresa miller

    Q: How do I know what number to use for PD it isn’t on my prescription?

    A: If you have two PDs in your prescription, one is for distance use glasses, the other is for near use glasses. Only when you need multifocal glasses, you will need to use both PDs. On our web site, there is only one place to put PD, and when we fit multifocal glasses, we use industry norm to minus 2mm for near PD. But you can put a note to tell us if you have to have the near PD to be fitted at a certain value. Other cases when you have two PDs are when you have a dual PD, which means your two eyes will have different PDs from the center of a puple to the center of your bridge of the nose. On our web site, to enter dual PD, please choose Dual PD in the area of entering PD values.

  • Maribeth Bean

    Q: I just placed an order and put in the wrong prescription. Should be -350 for both, and I put -325

    A: We have sent you email confirming the revision of your prescription. For any questions related to your order, please contact our customer service team via